Shuttle’s software quality head favours pragmatic approach to process improvement

by Prof Barry Dwolatzky

You’re reversing your car when, suddenly, you hear a loud crunch as you drive over something. You stop, jump out and run to see what you’ve hit. It’s your 5-year-old daughter’s tricycle crushed under your back wheel. Someone must have left it in the driveway yesterday. What do you do next?

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